Professional keyholding for London businesses
Keyholding gives an authorised security provider access to your premises when attendance is needed. A standing arrangement is particularly useful for businesses with unoccupied buildings overnight, variable opening hours or premises between tenancies.
Our commercial keyholding service covers offices, warehouses and industrial sites, as well as vacant commercial premises. For an office, the priority may be responding to an alarm after closing. A warehouse may also need patrol visits, while a property between tenants may require regular checks. Discuss your building, access arrangements and required cover with our team.
What our keyholding service covers
Choose the services that suit your premises. Confirm the scope, visit schedule and any separate charges in your quotation and service agreement.
How our alarm response works
- 1
Key handover. Your premises keys are logged and securely stored. Access and incident-handling information is agreed when the service is set up.
- 2
Alarm notification. Attendance begins with an alarm notification. The notification route needs to reflect your alarm-monitoring arrangements.
- 3
Officer attendance. A licensed security officer is sent to the premises to assess the activation.
- 4
Property checks. The officer checks the property, investigates the cause and takes action to secure the site.
- 5
Site secured. Where access allows, the officer re-secures the property before leaving — locking up or arranging further attendance if the site cannot be safely secured.
- 6
Reporting. You are informed of what happened and the action taken, so you can identify any follow-up needed.
Before cover starts, discuss who should be contacted if access is unavailable, the alarm cannot be reset or further work is needed to secure the premises. The agreed instructions should address these situations as well as routine attendance.
London coverage and response arrangements
We provide keyholding for commercial premises across London. Share your postcode and property details when requesting a quote so the team can discuss coverage and the response arrangements relevant to your site. Attendance typically falls within 45 minutes to 1 hour 15 minutes and can vary with location, traffic and the number of incidents being handled.
Setting up your keyholding service
To discuss an arrangement that fits your site, have the following information ready:
Contact us to discuss these details, the service scope and a suitable start date. Keep access codes and sensitive security instructions out of general enquiry messages; arrange the handover of that information with the team.
Keyholding costs and callout charges
Request a quote for your premises and the combination of services you need. A useful comparison looks at both the ongoing arrangement and the cost of actual attendance.
Before accepting a quotation, check whether it separates key storage, alarm callouts, time spent on site, patrol visits and scheduled locking or unlocking. Also confirm the contract period, any minimum charges and how VAT is treated. These details help you compare quotations on the same basis.
When you contact Accolade, provide your postcode, premises type and required cover so you can discuss the appropriate service and quotation.
Key management and incident reporting
Accolade logs and securely stores your premises keys, with access limited to authorised personnel. Officers use the access and incident-handling information agreed with you during setup and report back after checking the premises.
For your records, discuss what information you need after an attendance. Useful items include the reason for the callout, arrival time, inspection findings, action taken and any unresolved issue. Agree the reporting contact and delivery arrangements when setting up the service.
Why choose Accolade Security
Accolade brings keyholding, alarm response and mobile patrol services together for London businesses. This allows you to discuss routine access, alarm attendance and vacant-property cover within the same service enquiry.
The business operates as ACCOLADE (UK) LIMITED, company number 05199502, incorporated on 6 August 2004. Our vetting and screening process follows BS7858, and our SIA Approved Contractor status includes Key Holding. Accolade is also registered with the Information Commissioner’s Office for data protection, registration Z1577960.
View our accreditations, check our company registration, check the ICO register (search Z1577960 — this confirms registration, not a general compliance endorsement), and read about the SIA Approved Contractor Scheme.
Request a keyholding quote
For key holding services in London, talk to Accolade about your premises, required hours and the services you need. Share your postcode and building type to start the discussion.
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